At Lookira, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our B2B contact intelligence platform.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

Account Information: Name, email address, company details, job title, and billing information
Professional Profile: Business information, industry details, and professional preferences
Search Activity: Contact searches, prospecting queries, and platform interactions
Communication: Messages, feedback, support requests, and consultation notes
Integration Data: Information from connected CRM systems and business applications

1.2 Information We Collect Automatically

When you use Lookira, we automatically collect:

Usage Analytics: Search patterns, features used, session duration, and interaction data
Technical Information: IP address, browser type, operating system, and device identifiers
Performance Data: Server logs, error reports, and system performance metrics
Cookies and Tracking: Session data, preferences, and analytics information

1.3 Information from Third Parties

We may receive information from:

Data Partners: Professional databases, business directories, and contact data providers
Integration Partners: CRM systems, sales tools, and authorized API connections
Payment Processors: Transaction and billing information from our payment partners
Public Sources: Publicly available professional information and business records

2. How We Use Your Information

We use the information we collect to:

Provide Services: Deliver contact intelligence, prospecting tools, and professional networking features
Improve Platform: Enhance data accuracy, develop new features, and optimize search capabilities
Customer Support: Respond to inquiries, provide assistance, and troubleshoot issues
Security: Detect fraud, prevent abuse, and protect our platform and users
Communications: Send service updates, feature announcements, and relevant business insights
Legal Compliance: Meet regulatory requirements and respond to legal requests
Analytics: Understand usage patterns and measure service effectiveness
Data Enhancement: Improve contact data quality and verification accuracy

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including cloud hosting, payment processing, customer support, data verification, and analytics services.

3.2 Data Partners

We may share aggregated, de-identified usage information with data partners to improve contact data quality and platform services.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

3.4 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

3.5 Consent

We may share information with your explicit consent or at your direction.

4. Contact Data and Professional Information

Lookira provides access to professional contact information sourced from various legitimate sources. We do not sell personal information, but we do provide B2B contact data as part of our service. This data is intended for legitimate business purposes only.

5. Data Security and Protection

We implement comprehensive security measures to protect your information:

Encryption: Data is encrypted in transit and at rest using industry-standard protocols
Access Controls: Multi-factor authentication and role-based access controls
Infrastructure: Secure cloud hosting with regular security audits and monitoring
Employee Training: Regular security awareness training for all team members
Incident Response: Established procedures for detecting and responding to security incidents
Data Verification: Regular verification and updating of contact information

6. Data Retention

We retain your information for as long as necessary to provide our services:

Account Data: Retained while your account is active and for a reasonable period after closure
Search History: Retained for service improvement and fraud prevention purposes
Contact Database: Professional contact information is maintained and updated regularly
Legal Requirements: Some data may be retained longer to comply with legal obligations

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your data to another service provider
Opt-out: Unsubscribe from marketing communications or object to certain processing
Restriction: Request limitation of how we process your information

8. Professional Contact Opt-Out

If you are a professional whose contact information appears in our database and wish to opt-out, please contact us at privacy@lookira.com with your request and verification of identity.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your session and professional preferences
Analyze platform usage and search effectiveness
Provide personalized contact recommendations
Deliver relevant content and professional resources

10. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

11. Children's Privacy

Lookira is designed for business and professional use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information. Note that we provide B2B contact data as part of our service, which may be considered a "sale" under CCPA.

13. European Privacy Rights

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR). Our lawful basis for processing includes consent, contract performance, legitimate interests, and legal compliance.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our platform.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@lookira.com
Website: https://www.lookira.com
Data Protection Officer: dpo@lookira.com

Note: This Privacy Policy addresses the unique aspects of B2B contact intelligence services and compliance with relevant privacy regulations for professional data processing.